A message from David and Mr Tony…

H.R. Higgins would like to take this opportunity to reassure all of our customers in what can only be described as a period of uncertainty for everyone.

We are working hard to continue business as usual for as long as we can, however for everyone’s protection, we have introduced new measures which change how we do things.

Our first priority is the safety of our patrons and our staff and though these decisions have not come easily, we feel ultimately that we are doing the right things in the current climate.

We have taken action to try and minimize disruption and for as long as we are able to, we will deliver as normal. All of our products carry a best before date of at least 6 months as standard and we are hopefully that we can continue providing coffee and tea for the foreseeable future.

We do expect to have to extend measures in the coming days, weeks, and months as the situation develops but we will of course keep you updated as and when this happens.

Our best wishes to you all as we weather this storm together.

Tony and David Higgins

Shop Reopening

Shop Reopening

Updated 19th May 2020

Our Duke Street Shop will reopen at 8am on Thursday 21st May 2020.

For us to open our doors again, we have taken a number of precautions to ensure the safety of both our staff and customers.

During this period, our opening hours have changed:

Monday – Friday: 8am – 5pm

Saturday: 10am – 6pm

We will be open for both take away hot drinks and for the sale of loose tea and coffee. Our coffee lounge will remain closed.

To limit contact, all orders will be taken from the counter in our doorway.

Social distancing will be in force at Duke Street so we ask that all customers show respect for our hard working staff and for fellow customers by observing these guidelines by keeping 2 metres apart.

In the interest of safety and to limit contact, we will be accepting card and contactless payments but will remain cash free for the time being.

A selection of our most popular loose teas and coffees will be available. If you have any queries about our shop list, please do not hesitate to get in touch.

Customers who wish to pre-order their teas and coffees can call in advance and arrange collection from our shop.

Due to the circumstances, we have reduced staff levels which may mean an increase in waiting times. We apologise if this causes any inconvenience.

Our staff will now wear Personal Protective Equipment, including visors for their protection, though we understand that this sight can be a little unnerving.

Thank you for your continued support.

Best wishes from all at H.R. Higgins

Deliveries Update

Deliveries

Updated 24th April 2020

As we continue working hard to fulfil orders, we are grateful for your continued support, understanding and patience.

Our delivery partners are facing unprecedented obstacles in these times and so we can support them, we are constantly reviewing our delivery options in line with their guidance.

For this reason, we are being forced to suspend our deliveries to some countries for the time being.

To find out more on this and for updates, please visit the Royal Mail Online Delivery Bulletin.

Change in Office Hours

Updated 26th March 2020

So that we can protect our team and continue to offer our customers the best service, we are making some additional changes to the business.

From today, we will be limiting our telephone hours 10am – 1pm, Monday to Friday. We will be closed on weekends and Bank Holidays.

Outside of these hours, you can still place orders via our website, www.hrhiggins.co.uk

We will be available to help via email if you have any queries.

For our regular roastery customers, you will still be able to collect from us. However, we are introducing additional measures for safety. When placing your order, you will need to arrange a collection appointment within new our office hours. All orders will need to be paid for prior to collection. To ensure a contactless service, we will not be accepting cash.

Throughout this crisis, the safety of our staff has been our main priority. For that reason, we hope that you can understand the changes we are making.

Thank you for your patience, cooperation and continued support.

Best wishes from all at H.R. Higgins

Please, bear with us

Updated 24th March 2020

We would like to say how grateful and humbled we are for your continued support as we all navigate this crisis together.

We have had an incredible amount of orders in the last week, something that is allowing us to keep going as a business, be it behind closed doors for now.

Though we are trying to keep our service as efficient as possible, the current situation we are all facing is having an impact on our day to day running.

We wrote to you last week explaining that our delivery partners are still going, but working within the current restrictions means they have been forced to extend expected delivery times and suspend some of their services.

To those of you who have been experiencing delays, we are sorry. We are processing and shipping orders as quickly as we can, so we must ask that you please bear with us. Along with our delivery partners, we will get your orders to you as soon as we possibly can.

Once again, thank you for continuing to support us with your custom at what is undoubtedly a difficult time.

We thank you for your patience and cooperation.

Best wishes from all at H.R. Higgins

Shop Closure

Updated 23rd March 2020

In light of the escalating seriousness surrounding the COVID-19 pandemic, we have taken the difficult decision to close the doors of our Duke Street Shop for the foreseeable future.

The protection of our customers and staff are paramount and so we are taking these sad but sensible measures to ensure everyone’s safety.

For as long as we are able, we will continue to accept orders via our website for delivery. Please visit www.hrhiggins.co.uk

We thank you for your understanding and continuing support throughout this crisis and we hope to welcome you back to Duke Street once we have all weathered this storm.

Best wishes from all of us at H.R. Higgins

Deliveries

Updated 19th March 2020

We are happy to say that we are still continuing to roast and deliver coffee to our customers as normal.

To ensure that we can keep delivering, we have been working closely with our delivery partners. Both Royal Mail and Parcel Force have contacted us today with details of some changes they have made to their services which will allow them to keep going while keeping safe.

What this will mean is that deliveries may take a little longer to get from us to you. Please be rest assured though, your orders will be delivered.

You can see full details of the ongoing developments on the Royal Mail and Parcel Force websites.