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When will I receive my order?

We aim to dispatch orders as quickly as possible, with most orders being roasted, packed and posted within 2 working days. However, please note that during busy periods, deliveries may take longer. You will receive contact from us by email with progress of your order. Once dispatched, you will be contacted directly by DPD through email or SMS with details of your delivery. If you have not received your order within 7 working days, please contact our customer service team.

What if I am not in to receive my delivery?

We work closely with our delivery partner DPD to provide the best possible service. When your order leaves our roastery, you will receive delivery updates from DPD by email and SMS. On the day of delivery, you will be allocated a 1 hour time slot. If this is not suitable for you, you can contact DPD through their app or website to rearrange delivery, specify a safe space or trusted neighbour to leave your parcel with or request for the parcel to be left at a DPD drop off shop for you to collect. 

If you aren’t available at the time of delivery, you will receive notification from DPD that delivery has been attempted.

My tracking number says that my order has been returned to sender, what do I do?

If there has been an issue with your delivery, or if your parcel has exceeded the number of delivery attempts or collection period, your order will be returned to us. You will be contacted by DPD on each delivery attempt by SMS or email so make sure to watch out for this. To ensure you don’t miss delivery, we recommend checking your delivery address and contact details are correct before placing your order. Once returned to us, we contact you to arrange redelivery. If we are unable to make contact with you, we will refund you for the order, minus the delivery charge. 

How much does delivery cost?

Standard delivery for orders to Mainland UK addresses is charged at £5.95. 

Free delivery is automatically applied to single orders totalling £50 or more, for shipment to Mainland UK addresses.

(Please note, this excluded the Channel Islands, Northern Ireland, Isles of Scilly, Highlands and Islands of Scotland, and Eire where charges are shown at the checkout stage.)

Orders for coffees and teas for international delivery are shipped with DPD at their standard rate. The delivery cost will be calculated on a weight basis.

*Please note that to qualify for Free UK Delivery, your order total must equal over £50 after any discounts, coupons or offers have been applied*

**UK Postcodes that do not qualify for free shipping include: AB37-38, AB54-56, FK17-21, HS, IV1-63, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-40, PH42-44, PH49-50, ZE

Do you ship internationally?

We do offer an international delivery option. Orders for coffees and teas for international delivery are shipped with DPD at their standard rate.

In most cases, customs fees and additional charges should not apply. However, you could be charged handling fees and taxes as orders pass through customs. If any charges, fees or taxes are required for import, these will need to be paid before an order is released. Any charges relating to a delivery must be paid by the recipient and cannot be handled by H. R. Higgins (Coffee-man) Ltd. We are also unable to manage any disputes on your behalf. Sadly, we have no control over such charges and are not able to advise what costs might be as policies and charges for customs imports vary dependent on country.

Am I able to select the delivery service I want?

At the moment, we only offer one delivery service. Our delivery service is provided by DPD who offer a next day delivery in the UK.

How do I track my order?

You will receive tracking information directly from DPD once your order is dispatched from our roastery. This will be sent by email or by SMS depending on your preferences.

I haven’t received order confirmation.

Because confirmation emails are automated, we do find that sometimes these emails are filtered into spam or junk folders so check those folders. If you still haven’t received anything, please contact our customer service team.

There’s a problem with my order.

If you experience any issues with your order, please get in touch with our customer service team who will be happy to help.

Can I make changes to my order?

Unfortunately, once an order has been paid for and processed, we are unable to make any changes. However, if you contact our customer service team as soon as possible then, provided your order has not been fulfilled, we'll be happy to cancel/refund you.

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